Smooth Visas - Smart Travels

Roam 99 | VNRK Global Solutions Ltd

Company No. 16572023 | Registered in England & Wales

Effective Date: 09/07/2025

1. Who We Are

This Privacy Policy explains how Roam 99, a trading name of VNRK Global Solutions Ltd, collects, uses, and protects your personal data. We are committed to respecting and protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact Details:

VNRK Global Solutions Ltd

79 College Road, Harrow, HA1 1BD, UK

Email: info@roam99.uk

Phone: 0203 98 98 222 / 077 422 16 411

Website: https://www.roam99.uk

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Information: Name, date of birth, gender
• Contact Information: Email, phone number, address
• Immigration Details: Visa type, application history, reference numbers
• Technical Data: IP address, browser type, usage data (via cookies)
• Communication Data: WhatsApp messages, emails, contact forms
• Marketing Preferences: Opt-in/opt-out choices

3. How We Collect Your Data

We collect your data through:

• Direct interactions (e.g., via forms, calls, WhatsApp, or email)
• Our website (via cookies or analytics tools)
• Third-party referrals (with your consent)

4. Why We Use Your Data (Lawful Bases)

We use your data under the following lawful bases:

• Contractual Obligation: To provide visa support and related services
• Legitimate Interests: For internal analysis, service improvements
• Legal Obligation: To comply with UK law or HMRC requirements
• Consent: For marketing communications or optional services

5. How We Use Your Data

Your data may be used for:

• Processing visa-related services and consultations
• Communicating with you via email, phone, or WhatsApp
• Improving our website and customer experience
• Sending updates and promotional messages (if opted-in)

6. Sharing Your Information

We may share your data with:

• Partner consultants (only where required for services)
• Legal or government bodies (if legally required)
• IT and cloud storage providers (under strict data protection terms)

We never sell your personal data to third parties.

7. International Transfers

Your data is primarily stored in the UK. If any data is transferred outside the UK, we ensure it is protected by appropriate safeguards (such as UK-approved standard contractual clauses).

8. Data Retention

We will retain your data for no longer than necessary, typically:

Client Data: 6 years after service ends (for legal/tax reasons)

Enquiry Data: 12 months if no service contract follows

9. Your Rights Under UK GDPR

You have the right to:

• Access your data
• Correct or erase your data
• Object to or restrict processing
• Data portability
• Withdraw consent (where applicable)
• Lodge a complaint with the ICO (www.ico.org.uk)
• To exercise your rights, email us at info@roam99.uk.

10. Cookies

We use cookies to improve user experience and analyse website traffic. You can manage cookie settings through your browser or via our website's cookie banner.

11. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

Last Updated: 21/07/2025

Registered Office:  79 College Road, Harrow, HA1 1BD, UK 

Roam 99 is a trading name of VNRK Global Solutions Ltd (Company No. 16572023).